All Positions

SUMMARY OF DUTIES:  Responsible for greeting patients, providing information, scheduling appointments and communicating with departments.

ESSENTIAL DUTIES:

• Schedules, coordinates and reschedules patient’s appointments.
• Greets and registers patients in a prompt, pleasant, and helpful manner.
• Verifies necessary patient demographic and insurance information
• Answers telephone, screens calls, takes messages, and provides information.
• Answers questions regarding patient appointments and testing.
• Collects deductibles and co-pays as required by insurance.
• Oversees waiting area, coordinate patient movement, reports problems or irregularities.
• Attend meetings as required.
• Maintain patient confidentiality.
• Other duties as assigned by manager. 

QUALIFICATIONS:

• High school graduation or GED
• Experience in medical office front desk procedures.
• Knowledge of grammar, spelling, and punctuation to type patient information.
• Skill in operating a computer and copy machine.
• Skill in answering the telephone in a pleasant and helpful manner and using a multi-line telephone system.
• Ability to speak clearly and concisely.
• Ability to read, understand and follow oral and/or written instruction.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to establish and maintain effective working relationships with patients, employees, and the public. 

 

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What we do here changes people’s lives. Highland Clinic is committed to providing a reputable source of quality comprehensive health care to every patient that comes through our doors. That’s where you come in.

Once you join us you’ll feel like you’re right where you belong. We greatly value our employees and their hard work. We reward our team for the patient care they provide with competitive pay and a benefits package that includes 401k matching, options for Medical, Disability, Dental, Vision and Life insurance, and paid time off!

Position Summary: You will function as a member of our clinical team, providing a key supportive role in the delivery of care that is safe, effective, patient centered, timely and efficient.  This position is responsible for researching and resolving outstanding medical claims and documenting their progress throughout the life of the claims until it can be re-filed.  It involves both customer service and medical billing aspects.

ESSENTIAL FUNCTIONS:

• Research outstanding claim balances using online research via insurance company portals, and telephone calls to organizations regarding claims status.
• Professionally communicate with insurance resources by website, e-mail, telephone, and customer service departments, etc.
• Take initiative to utilize and apply industry knowledge to resolve outstanding claims
• Accurately document progress of each claim throughout cycle
• Reviews and works the claim denial report
• Maintain confidentiality of all patient and clinic information
• Performs other duties as assigned by supervisor

QUALIFICATIONS: 

Basic Microsoft Office skills

High School diploma or equivalent. 

At least one year experience in NextGen working insurance claims (preferred)

Must have in-depth knowledge of Explanation of Benefits (EOBs) with at least 1 year of medical collections, claim denials, CPT, ICD 10 or billing experience. 

Must possess knowledge of insurance carrier billing and reimbursement as well as medical terminology.   

Professional demeanor and attitude with good customer service skills

Strong analytical and problem-solving skills. 

Ability to work independently while understanding the importance of teamwork

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JOB SUMMARY:

Responsible for assisting physicians with patient care, clerical, environmental and organizational tasks.

ESSENTIAL FUNCTIONS:

1. Fulfills patient care responsibilities as assigned;
2. Obtains patient history and charts procedures for medical records;
3. Schedule surgeries, pre-ops, MRIs, CTs, Lab and appointments;
4. Handles patient questions during visits and via phone, providing advice and resolving problems in consultation with physician; 
5. Uses and maintains equipment and supplies appropriately;
6. Must maintain patient and clinic confidentiality at all times; and
7. Other duties as assigned by manager and/or physician.

REQUIREMENTS:

1. Minimum of two years’ experience in medical office;
2. Ability to learn and retain information regarding patient care procedures;
3. Understanding of patient education needs by effectively sharing;
4. Ability to establish/maintain effective relationships with patients, physicians, and staff by projecting a pleasant and professional image;
5. Ability to use communication/listening skills and telephone techniques effectively; and
6. Ability to plan, prioritize and complete delegated tasks.

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GENERAL SUMMARY OF DUTIES:

Diagnoses, manages and treats conditions and diseases of the human eye and visual system. Examines eyes and visual system, diagnoses problems or impairments, prescribes corrective lenses, and provides treatment. May prescribe therapeutic drugs to treat specific eye conditions.

ESSENTIAL FUNCTIONS: 

• Conducts eye exams using optometric equipment and general diagnostic interpretation
• Diagnoses and treat ocular diseases
• Prescribes medication to treat eye diseases, removes foreign bodies from the eye, and develops appropriate treatment plans
• Prescribes, fit and adjust eyeglasses, contact lenses and other vision aids
• Recommends appropriate patient follow-up and care options
• Answers questions and provide advice to patients regarding vision and optical issues
• Refers patients to specialists and to relevant healthcare professionals for coordinated patient care
• Follows established departmental policies, procedures and objectives, as well as safety, environmental and/or infection control standards
• Performs miscellaneous job-related duties as assigned

QUALIFICATIONS:

• Doctor of Optometry (OD) degree from an accredited optometry program
• Active state optometry license and valid CPR certificate
• Knowledge of legal and ethical standards for the delivery of medical care.
• Ability to maintain quality, safety, and/or infection control standards.
• Knowledge of relevant drugs and non-pharmaceutical patient care aids and ability to prescribe dosages and instruct patients in correct usage.
• Ability to develop and present educational programs and/or workshops.
• Knowledge of current principles, methods and procedures for the delivery of medical evaluation, diagnosis and treatment in area of expertise.
• Ability to work both independently and in a team environment.
• Knowledge of related accreditation and certification requirements.
• Ability to observe, assess, and record symptoms, reactions, and progress.
• Effective verbal and written communication skills.
• Two-plus years of optometrist experience preferred

Apply for this job

What we do here changes people’s lives. Highland Clinic is committed to providing a reputable source of quality comprehensive health care to every patient that comes through our doors. That’s where you come in.

Once you join us you’ll feel like you’re right where you belong. We greatly value our employees and their hard work. We reward our team for the patient care they provide with competitive pay and a benefits package that includes 401k matching, options for Medical, Disability, Dental, Vision and Life insurance, and paid time off!

POSITION SUMMARY: You will function as a member of our clinical team, addressing all patient inquires made to Highland Clinic Business Office via phone call or “in-person” visit.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to the following:

• Address patient collection questions, billing questions, complaints, insurance claims, and other patient requests made to the Business Office via phone call or “in-person”. 
• Sort insurance company correspondence and distribute to the appropriate team in the insurance services department. 
• Assist in switchboard /cashier relief. 
• Assist the file clerk as needed (pull documentation requests and organize files to be scanned).

SPECIFIC DUTIES: 

• Research patient inquiries regarding billing, insurance claim denial or refund requests. 
• Routinely work patient accounts and make corrections as necessary. 
• Refile insurance claims and call insurance companies to check status on outstanding claims. 
• Sort and distribute insurance company correspondence. 
• Become a liaison between patient and doctor. 
• Resolve any billing issues the patient may have and deter any concerns they express.
• Provide relief for the switchboard/cashier as needed for lunches, breaks, etc.  (multi-line phones) Accept payments on patient accounts.
• Order supplies, handle attorney requests & business office mail, and take the office deposits.

QUALIFICATION REQUIREMENTS: 

• High School diploma or equivalent. 

• At least one year experience in medical billing. 
• Must able to perform each essential duty satisfactorily. 
• General accounting knowledge and skills. 
• Strong communication skills, oral and written. 
• Able to perform in a Customer Service based environment. 
• Able to communicate effectively with patients, insurance carriers, doctors and business office personnel. 
• Experience with windows based software.

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