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Position Summary: You will function as a member of our clinical team, providing a key supportive role in the delivery of care that is safe, effective, patient centered, timely and efficient.

Overview of Responsibilities and Essential Functions:

• Obtain patient history and charts for medical records.
• Schedule surgeries, pre-ops, MRIs, CTs, Labs and appointments.
• Handle patient questions during visits and via phone, providing assistance and resolving problems in consultation with physicians.
• Use and maintain equipment and supplies appropriately.
• Maintain clinic and patient confidentiality.
• Other duties as assigned by manager.

Requirements:

• Minimum two years of experience in a medical office (preferred).
• Knowledge of medical technology and techniques, including knowing how to conduct medical tests.
• Knowledge of proper spelling for medical terms and medications.
• Proper understanding of educational techniques in the instruction of our patients.

Ability to establish and maintain effective relationships with patients, physicians and staff.

• Proficiency in proper communication and listening skills and effective telephone etiquette.

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SUMMARY OF DUTIES:  Responsible for greeting patients, providing information, scheduling appointments and communicating with departments.

ESSENTIAL DUTIES:

• Schedules, coordinates and reschedules patient’s appointments.
• Greets and registers patients in a prompt, pleasant, and helpful manner.
• Verifies necessary patient demographic and insurance information
• Answers telephone, screens calls, takes messages, and provides information.
• Answers questions regarding patient appointments and testing.
• Collects deductibles and co-pays as required by insurance.
• Oversees waiting area, coordinate patient movement, reports problems or irregularities.
• Attend meetings as required.
• Maintain patient confidentiality.
• Other duties as assigned by manager. 

QUALIFICATIONS:

• High school graduation or GED
• Experience in medical office front desk procedures.
• Knowledge of grammar, spelling, and punctuation to type patient information.
• Skill in operating a computer and copy machine.
• Skill in answering the telephone in a pleasant and helpful manner and using a multi-line telephone system.
• Ability to speak clearly and concisely.
• Ability to read, understand and follow oral and/or written instruction.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to establish and maintain effective working relationships with patients, employees, and the public. 

 

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GENERAL SUMMARY OF DUTIES: Performs cleaning duties to keep the clinic clean and sanitized. 

ESSENTIAL FUNCTIONS:

• Sweep and mop the facilities.
• Dust and vacuum each clinic/office.
• Clean the restrooms; refill toilet paper rolls and hand soap.

• Empty trash from each clinic/office and deposit in clinic’s dumpster.
• Keep windows and public waiting areas clean.
• Notify maintenance if lights are out.
• Wash and sanitize certain medical instruments.
• Maintains confidentially of all clinic and patient information.
• Other duties as assigned by the supervisor.

REQUIREMENTS:

Ability to use cleaning equipment

Must understand proper sanitation practices.

Ability to maintain effective working relationships.

Ability to communicate clearly.

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What we do here changes people’s lives. Highland Clinic is committed to providing a reputable source of quality comprehensive health care to every patient that comes through our doors. That’s where you come in.

Once you join us you’ll feel like you’re right where you belong. We greatly value our employees and their hard work. We reward our team for the patient care they provide with competitive pay and a benefits package that includes 401k matching, options for Medical, Disability, Dental, Vision and Life insurance, and paid time off!

Position Summary: You will function as a member of our clinical team, providing a key supportive role in the delivery of care that is safe, effective, patient centered, timely and efficient.  This position is responsible for researching and resolving outstanding medical claims and documenting their progress throughout the life of the claims until it can be re-filed.  It involves both customer service and medical billing aspects.

ESSENTIAL FUNCTIONS:

• Research outstanding claim balances using online research via insurance company portals, and telephone calls to organizations regarding claims status.
• Professionally communicate with insurance resources by website, e-mail, telephone, and customer service departments, etc.
• Take initiative to utilize and apply industry knowledge to resolve outstanding claims
• Accurately document progress of each claim throughout cycle
• Reviews and works the claim denial report
• Maintain confidentiality of all patient and clinic information
• Performs other duties as assigned by supervisor

QUALIFICATIONS: 

Basic Microsoft Office skills

High School diploma or equivalent. 

At least one year experience in NextGen working insurance claims (preferred)

Must have in-depth knowledge of Explanation of Benefits (EOBs) with at least 1 year of medical collections, claim denials, CPT, ICD 10 or billing experience. 

Must possess knowledge of insurance carrier billing and reimbursement as well as medical terminology.   

Professional demeanor and attitude with good customer service skills

Strong analytical and problem-solving skills. 

Ability to work independently while understanding the importance of teamwork

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What we do here changes people’s lives. Highland Clinic is committed to providing a reputable source of quality comprehensive health care to every patient that comes through our doors. That’s where you come in.

Once you join us you’ll feel like you’re right where you belong. We greatly value our employees and their hard work. We reward our team for the patient care they provide with competitive pay and a benefits package that includes 401k matching, options for Medical, Disability, Dental, Vision and Life insurance, and paid time off!

Position Summary: You will function as a member of our clinical team, providing a key supportive role in the delivery of care that is safe, effective, patient centered, timely and efficient. 

ESSENTIAL FUNCTIONS:

1. Obtain patient ocular and medical history
2. Perform and record visual acuity, color vision, eye pressure, refractions
3. Instill eye drops and any other medication as prescribed by the physician
4. Inform patients of the purpose of all tests performed and explain how to perform the tests including OCT, topography, visual field, fundus photography, pachymetry, and Lenstar
5. Schedule surgeries, lab work, MRI, CT scans, and appointments
6. Prepare for and assist with minor procedures as directed by the physician
7. Answer patient questions during visits and via phone calls, providing advice and resolving problems in consultation with the doctor
8. Document accurately and promptly in the EMR while screening or scribing for the doctor
9. Use and maintain equipment and supplies appropriately
10. Maintain patient and clinic confidentiality and comply will all policies and procedures of Highland Clinic
11. Any other duties as instructed by office manager or doctor

REQUIREMENTS:

1. High school diploma or GED required
2. Proficient in computers and relevant software applications
3. Ability to establish and maintain effective relationships with patients, physicians, and staff
4. Ability to use communication and listening skills in person and during telephone calls
5. No experience in optical/optometry/ophthalmology office required.  Customer service experience preferred.

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Job Summary: Perform basic patient care and ophthalmic testing procedures as directed by an Ophthalmologist.

Essential Functions:

1. Obtains patient history and charts procedures for medical records.

2. Performs and records visual acuities, color vision, stereopsis test, IOP-NCT, auto refractometer readings, Snelling chart, Pachymetry, topography, visual fields, Fundus photography/angiograms, IOL Master/A-Scan/B-Scan, Lensometer.

3. Schedules surgeries, pre-ops, MRIs, CTs, Lab and appointments.

4. Orders new/replacement lenses as needed.

5. Instructs patients about contact lenses including how to handle, clean, insert and remove.

6. Handles patient questions during visits and via phone, providing advice and resolving problems in consultation with ophthalmologist.

7. Uses and maintains equipment and supplies appropriately.

8. Maintains patient and clinic confidentiality.

9. Performs other duties as assigned by supervisor.

Qualifications:

High school diploma; some college preferred

Two years’ experience in ophthalmology office

Knowledge of optometric and contact lens technology

Ability to establish/maintain effective relationships with patients, parents, physicians and staff

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GENERAL SUMMARY OF DUTIES:

Diagnoses, manages and treats conditions and diseases of the human eye and visual system. Examines eyes and visual system, diagnoses problems or impairments, prescribes corrective lenses, and provides treatment. May prescribe therapeutic drugs to treat specific eye conditions.

ESSENTIAL FUNCTIONS: 

• Conducts eye exams using optometric equipment and general diagnostic interpretation
• Diagnoses and treat ocular diseases
• Prescribes medication to treat eye diseases, removes foreign bodies from the eye, and develops appropriate treatment plans
• Prescribes, fit and adjust eyeglasses, contact lenses and other vision aids
• Recommends appropriate patient follow-up and care options
• Answers questions and provide advice to patients regarding vision and optical issues
• Refers patients to specialists and to relevant healthcare professionals for coordinated patient care
• Follows established departmental policies, procedures and objectives, as well as safety, environmental and/or infection control standards
• Performs miscellaneous job-related duties as assigned

QUALIFICATIONS:

• Doctor of Optometry (OD) degree from an accredited optometry program
• Active state optometry license and valid CPR certificate
• Knowledge of legal and ethical standards for the delivery of medical care.
• Ability to maintain quality, safety, and/or infection control standards.
• Knowledge of relevant drugs and non-pharmaceutical patient care aids and ability to prescribe dosages and instruct patients in correct usage.
• Ability to develop and present educational programs and/or workshops.
• Knowledge of current principles, methods and procedures for the delivery of medical evaluation, diagnosis and treatment in area of expertise.
• Ability to work both independently and in a team environment.
• Knowledge of related accreditation and certification requirements.
• Ability to observe, assess, and record symptoms, reactions, and progress.
• Effective verbal and written communication skills.
• Two-plus years of optometrist experience preferred

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What we do here changes people’s lives. Highland Clinic is committed to providing a reputable source of quality comprehensive health care to every patient that comes through our doors. That’s where you come in.

Once you join us you’ll feel like you’re right where you belong. We greatly value our employees and their hard work. We reward our team for the patient care they provide with competitive pay and a benefits package that includes 401k matching, options for Medical, Disability, Dental, Vision and Life insurance, and paid time off!

POSITION SUMMARY: You will function as a member of our clinical team, addressing all patient inquires made to Highland Clinic Business Office via phone call or “in-person” visit.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to the following:

• Address patient collection questions, billing questions, complaints, insurance claims, and other patient requests made to the Business Office via phone call or “in-person”. 
• Sort insurance company correspondence and distribute to the appropriate team in the insurance services department. 
• Assist in switchboard /cashier relief. 
• Assist the file clerk as needed (pull documentation requests and organize files to be scanned).

SPECIFIC DUTIES: 

• Research patient inquiries regarding billing, insurance claim denial or refund requests. 
• Routinely work patient accounts and make corrections as necessary. 
• Refile insurance claims and call insurance companies to check status on outstanding claims. 
• Sort and distribute insurance company correspondence. 
• Become a liaison between patient and doctor. 
• Resolve any billing issues the patient may have and deter any concerns they express.
• Provide relief for the switchboard/cashier as needed for lunches, breaks, etc.  (multi-line phones) Accept payments on patient accounts.
• Order supplies, handle attorney requests & business office mail, and take the office deposits.

QUALIFICATION REQUIREMENTS: 

• High School diploma or equivalent. 

• At least one year experience in medical billing. 
• Must able to perform each essential duty satisfactorily. 
• General accounting knowledge and skills. 
• Strong communication skills, oral and written. 
• Able to perform in a Customer Service based environment. 
• Able to communicate effectively with patients, insurance carriers, doctors and business office personnel. 
• Experience with windows based software.

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JOB SUMMARY:

The Shipping and Receiving Clerk is responsible for proper receipt, storage, and distribution of supplies and materials to all clinics.  Central to this is the use of an electronic inventory system, adhering to department procedures, and accurate documentation of all material transactions. 

GENERAL DUTIES:

1. Support administration in the implementation of the clinic’s mission, vision, and overall goals.
2. Communicate departmental and clinic-wide issues in a timely and effective manner to the Director of Plant Operations. This includes meetings, memos, e-mails, phone calls, and one-on-one communications.
3. Monitor equipment and supplies to make sure the department has the tools needed to provide patient care and to assure resources are used wisely.

ESSENTIAL FUNCTIONS:

1. Properly receive all materials delivered to the facility by various vendors.
2. Properly disburse all materials to various locations in the department and clinics.
3. Monitor par levels in the department and inform the Director of Plant Operations of potential issues.
4. Maintain an accurate inventory through daily activities and audits.
5. Analyze inventory variances and work with department personnel to resolve discrepancies.
6. Communicate effectively with all employees when addressing back-orders.
7. Maintain the department in a clean, organized manner to assure rapid location of supplies.
8. Identify damaged, expired, or unusable products and dispose of them properly.
9. Provide wheelchair assistance to clinic patients as needed.
10. Assume additional duties as assigned by the Director of Plant Operations.

QUALIFICATIONS:

1. A high school diploma or equivalent is required. 
2. Experience in warehouse operations and distribution is required. Experience in a medical field is preferred.
3. Must be familiar with Word, Excel, and general use of computers. 
4. Must learn to be proficient with the SAGE 100 system.

PHYSICAL DEMANDS:

1. Walking and/or standing approximately 80% of the day.
2. Sitting approximately 20% of the day.
3. Must be able to lift up to 70lbs. less than 10% of the day.
4. Must be able to push/pull carts weighing up to 100lbs. 15% to 20% of the day.
5. Must be able to stand, bend, stoop, kneel, and reach over the head 30% to 40% of the day.

DISCLAIMER:

This is not an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.

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