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Position Summary: You will function as a member of our clinical team, providing a key supportive role in the delivery of care that is safe, effective, patient centered, timely and efficient.

Overview of Responsibilities and Essential Functions:

• Obtain patient history and charts for medical records.
• Schedule surgeries, pre-ops, MRIs, CTs, Labs and appointments.
• Handle patient questions during visits and via phone, providing assistance and resolving problems in consultation with physicians.
• Use and maintain equipment and supplies appropriately.
• Maintain clinic and patient confidentiality.
• Other duties as assigned by manager.

Requirements:

• Minimum two years of experience in a medical office (preferred).
• Knowledge of medical technology and techniques, including knowing how to conduct medical tests.
• Knowledge of proper spelling for medical terms and medications.
• Proper understanding of educational techniques in the instruction of our patients.

Ability to establish and maintain effective relationships with patients, physicians and staff.

• Proficiency in proper communication and listening skills and effective telephone etiquette.

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Position Summary: You will function as a member of our clinical team, providing a key supportive role in the delivery of care that is safe, effective, patient centered, timely and efficient.

Overview of Responsibilities and Essential Functions:

• Obtain patient history and charts for medical records.
• Schedule surgeries, pre-ops, MRIs, CTs, Labs and appointments.
• Handle patient questions during visits and via phone, providing assistance and resolving problems in consultation with physicians.
• Use and maintain equipment and supplies appropriately.
• Maintain clinic and patient confidentiality.
• Other duties as assigned by manager.

Requirements:

• Minimum two years of experience in a medical office (preferred).
• Knowledge of medical technology and techniques, including knowing how to conduct medical tests.
• Knowledge of proper spelling for medical terms and medications.
• Proper understanding of educational techniques in the instruction of our patients.

Ability to establish and maintain effective relationships with patients, physicians and staff.

• Proficiency in proper communication and listening skills and effective telephone etiquette.

Apply for this job

Position Summary: You will function as a member of our clinical team, providing a key supportive role in the delivery of care that is safe, effective, patient centered, timely and efficient.

Overview of Responsibilities and Essential Functions:

• Obtain patient history and charts for medical records.
• Schedule surgeries, pre-ops, MRIs, CTs, Labs and appointments.
• Handle patient questions during visits and via phone, providing assistance and resolving problems in consultation with physicians.
• Use and maintain equipment and supplies appropriately.
• Maintain clinic and patient confidentiality.
• Other duties as assigned by manager.

Requirements:

• Minimum two years of experience in a medical office (preferred).
• Knowledge of medical technology and techniques, including knowing how to conduct medical tests.
• Knowledge of proper spelling for medical terms and medications.
• Proper understanding of educational techniques in the instruction of our patients.

Ability to establish and maintain effective relationships with patients, physicians and staff.

• Proficiency in proper communication and listening skills and effective telephone etiquette.

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GENERAL SUMMARY OF DUTIES: The Director of Plant Operations is responsible for directing the maintenance operations of Highland Clinic facilities.  This person manages the preventative maintenance and repair of skilled trades (e.g., HVAC, plumbing, electrical, and utilities) as well as the facility operations staff.  The Director of Facilities Operations manages a safe and efficient working environment, essential to the performance of the clinic.  They oversee the construction work and often manage other core Highland Clinic services and/or logistics of business/operations services, e.g., central supply, housekeeping, purchasing, concierge services and mailroom.

SUPERVISION RECEIVED:  CEO

SUPERVISION EXERCISED:  Plant Operations Staff including housekeeping.

ESSENTIAL FUNCTIONS:

1. Plans, improves, and maintains owned and leased facilities and equipment.
2. Provides strategic leadership and vision for departments.
3. Provides coordination and direction in the design, review, and specifications of construction and remodel projects with architects and administration.
4. Monitors day to day activities and work on engineering, plant operations, aesthetics and grounds.
5. Provides oversight as needed for contractors and construction managers.
6. Negotiates project contracts; contracts for bio-hazardous waste, pharmaceutical wastes and HIPAA waste for all locations.
7. Maintains records, license requirements, maintenance contracts for all Chemo Hood inspections, X-Ray generating equipment, medical and office equipment.   
8. Controls expenditures within the limitations of the project and department budgets.
9. Ensures maintenance of physical structures, HVAC, mechanical, electrical systems, utility systems, and grounds are in operative and safe working condition at all time.
10. Ensures that the health system is in compliance with all local, state, and federal codes and regulations.

KNOWLEDGE:

1. Bachelor’s degree in business, engineering, or project management or equivalent experience.
2. Minimum 10 – 15 years’ experience working in a healthcare facilities management is preferred.
3. Project management skills including coordination, communication, prioritization, troubleshooting, adherence to budget and completion goals, and recruiting resources.
4. Strategic leadership skills and business acumen to execute initiatives and objectives.
5. Problem solving—the individual identifies and resolves problems in a timely manner and gather and analyze information skillfully.
6. Working knowledge of medical facility systems and equipment.
7. Knowledge of Excel, MS Word, etc.

SKILLS/ ABILITIES

Excellent leadership skills, including the leading of other high performing leader/managers.

Negotiation skills.

Excellent communication and interpersonal skills with ability to communicate across all levels of the organization, including technology, tools, and processes.

Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.

Ability to adapt – the individual will need to adapt quickly to changes in scope or direction and be flexible to adopting changes quickly.

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SUMMARY OF DUTIES:  Responsible for greeting patients, providing information, scheduling appointments and communicating with departments.

ESSENTIAL DUTIES:

• Schedules, coordinates and reschedules patient’s appointments.
• Greets and registers patients in a prompt, pleasant, and helpful manner.
• Verifies necessary patient demographic and insurance information
• Answers telephone, screens calls, takes messages, and provides information.
• Answers questions regarding patient appointments and testing.
• Collects deductibles and co-pays as required by insurance.
• Oversees waiting area, coordinate patient movement, reports problems or irregularities.
• Attend meetings as required.
• Maintain patient confidentiality.
• Other duties as assigned by manager. 

QUALIFICATIONS:

• High school graduation or GED
• Experience in medical office front desk procedures.
• Knowledge of grammar, spelling, and punctuation to type patient information.
• Skill in operating a computer and copy machine.
• Skill in answering the telephone in a pleasant and helpful manner and using a multi-line telephone system.
• Ability to speak clearly and concisely.
• Ability to read, understand and follow oral and/or written instruction.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to establish and maintain effective working relationships with patients, employees, and the public. 

 

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GENERAL SUMMARY OF DUTIES: Performs cleaning duties to keep the clinic clean and sanitized. 

ESSENTIAL FUNCTIONS:

• Sweep and mop the facilities.
• Dust and vacuum each clinic/office.
• Clean the restrooms; refill toilet paper rolls and hand soap.

• Empty trash from each clinic/office and deposit in clinic’s dumpster.
• Keep windows and public waiting areas clean.
• Notify maintenance if lights are out.
• Wash and sanitize certain medical instruments.
• Maintains confidentially of all clinic and patient information.
• Other duties as assigned by the supervisor.

REQUIREMENTS:

Ability to use cleaning equipment

Must understand proper sanitation practices.

Ability to maintain effective working relationships.

Ability to communicate clearly.

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What we do here changes people’s lives. Highland Clinic is committed to providing a reputable source of quality comprehensive health care to every patient that comes through our doors. That’s where you come in.

Once you join us you’ll feel like you’re right where you belong. We greatly value our employees and their hard work. We reward our team for the patient care they provide with competitive pay and a benefits package that includes 401k matching, options for Medical, Disability, Dental, Vision and Life insurance, and paid time off!

Position Summary: You will function as a member of our clinical team, providing a key supportive role in the delivery of care that is safe, effective, patient centered, timely and efficient.  This position is responsible for researching and resolving outstanding medical claims and documenting their progress throughout the life of the claims until it can be re-filed.  It involves both customer service and medical billing aspects.

ESSENTIAL FUNCTIONS:

• Research outstanding claim balances using online research via insurance company portals, and telephone calls to organizations regarding claims status.
• Professionally communicate with insurance resources by website, e-mail, telephone, and customer service departments, etc.
• Take initiative to utilize and apply industry knowledge to resolve outstanding claims
• Accurately document progress of each claim throughout cycle
• Reviews and works the claim denial report
• Maintain confidentiality of all patient and clinic information
• Performs other duties as assigned by supervisor

QUALIFICATIONS: 

Basic Microsoft Office skills

High School diploma or equivalent. 

At least one year experience in NextGen working insurance claims (preferred)

Must have in-depth knowledge of Explanation of Benefits (EOBs) with at least 1 year of medical collections, claim denials, CPT, ICD 10 or billing experience. 

Must possess knowledge of insurance carrier billing and reimbursement as well as medical terminology.   

Professional demeanor and attitude with good customer service skills

Strong analytical and problem-solving skills. 

Ability to work independently while understanding the importance of teamwork

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JOB SUMMARY:

Responsible for assisting physicians with patient care, clerical, environmental and organizational tasks.

ESSENTIAL FUNCTIONS:

1. Fulfills patient care responsibilities as assigned;
2. Obtains patient history and charts procedures for medical records;
3. Schedule surgeries, pre-ops, MRIs, CTs, Lab and appointments;
4. Handles patient questions during visits and via phone, providing advice and resolving problems in consultation with physician; 
5. Uses and maintains equipment and supplies appropriately;
6. Must maintain patient and clinic confidentiality at all times; and
7. Other duties as assigned by manager and/or physician.

REQUIREMENTS:

1. Minimum of two years’ experience in medical office;
2. Ability to learn and retain information regarding patient care procedures;
3. Understanding of patient education needs by effectively sharing;
4. Ability to establish/maintain effective relationships with patients, physicians, and staff by projecting a pleasant and professional image;
5. Ability to use communication/listening skills and telephone techniques effectively; and
6. Ability to plan, prioritize and complete delegated tasks.

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What we do here changes people’s lives. Highland Clinic is committed to providing a reputable source of quality comprehensive health care to every patient that comes through our doors. That’s where you come in.

Once you join us you’ll feel like you’re right where you belong. We greatly value our employees and their hard work. We reward our team for the patient care they provide with competitive pay and a benefits package that includes 401k matching, options for Medical, Disability, Dental, Vision and Life insurance, and paid time off!

Position Summary: You will function as a member of our clinical team, providing a key supportive role in the delivery of care that is safe, effective, patient centered, timely and efficient. 

ESSENTIAL FUNCTIONS:

1. Obtain patient ocular and medical history
2. Perform and record visual acuity, color vision, eye pressure, refractions
3. Instill eye drops and any other medication as prescribed by the physician
4. Inform patients of the purpose of all tests performed and explain how to perform the tests including OCT, topography, visual field, fundus photography, pachymetry, and Lenstar
5. Schedule surgeries, lab work, MRI, CT scans, and appointments
6. Prepare for and assist with minor procedures as directed by the physician
7. Answer patient questions during visits and via phone calls, providing advice and resolving problems in consultation with the doctor
8. Document accurately and promptly in the EMR while screening or scribing for the doctor
9. Use and maintain equipment and supplies appropriately
10. Maintain patient and clinic confidentiality and comply will all policies and procedures of Highland Clinic
11. Any other duties as instructed by office manager or doctor

REQUIREMENTS:

1. High school diploma or GED required
2. Proficient in computers and relevant software applications
3. Ability to establish and maintain effective relationships with patients, physicians, and staff
4. Ability to use communication and listening skills in person and during telephone calls
5. No experience in optical/optometry/ophthalmology office required.  Customer service experience preferred.

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GENERAL SUMMARY OF DUTIES:

Diagnoses, manages and treats conditions and diseases of the human eye and visual system. Examines eyes and visual system, diagnoses problems or impairments, prescribes corrective lenses, and provides treatment. May prescribe therapeutic drugs to treat specific eye conditions.

ESSENTIAL FUNCTIONS: 

• Conducts eye exams using optometric equipment and general diagnostic interpretation
• Diagnoses and treat ocular diseases
• Prescribes medication to treat eye diseases, removes foreign bodies from the eye, and develops appropriate treatment plans
• Prescribes, fit and adjust eyeglasses, contact lenses and other vision aids
• Recommends appropriate patient follow-up and care options
• Answers questions and provide advice to patients regarding vision and optical issues
• Refers patients to specialists and to relevant healthcare professionals for coordinated patient care
• Follows established departmental policies, procedures and objectives, as well as safety, environmental and/or infection control standards
• Performs miscellaneous job-related duties as assigned

QUALIFICATIONS:

• Doctor of Optometry (OD) degree from an accredited optometry program
• Active state optometry license and valid CPR certificate
• Knowledge of legal and ethical standards for the delivery of medical care.
• Ability to maintain quality, safety, and/or infection control standards.
• Knowledge of relevant drugs and non-pharmaceutical patient care aids and ability to prescribe dosages and instruct patients in correct usage.
• Ability to develop and present educational programs and/or workshops.
• Knowledge of current principles, methods and procedures for the delivery of medical evaluation, diagnosis and treatment in area of expertise.
• Ability to work both independently and in a team environment.
• Knowledge of related accreditation and certification requirements.
• Ability to observe, assess, and record symptoms, reactions, and progress.
• Effective verbal and written communication skills.
• Two-plus years of optometrist experience preferred

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