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Highland Clinic is seeking a DME Coordinator and Orthotic Fitter (DMEC). The DMEC is a trained member of the physician's team, who works with all health care professionals in delivering patient care.

The DMEC is responsible for anything related to and concerning DME within a clinic. Including but not limited to fitting, refitting, custom measurement, education, billing, collection of co-ins/Deductible, and patient satisfaction.

Position Duties 

• Provide fitting, patient education on application, use, care, and expected outcome for products as indicated by the physician instructions and manufacturer recommendations

• Educate patients on insurance plans and provisions, financial responsibility, and collection of patient portion
• Ensure that all necessary documentation and authorization is obtained as it relates to payer requirements
• Track, maintain, and order inventory for the location
• Manage site profitability
• Actively promote and foster good relations inter-departmentally and with external case managers, payers, suppliers, physician clinical and surgery personnel

Requirements

• Knowledge of word processing, spreadsheets, and databases
• Alpha and numeric data entry skills
• The ability to work quickly and accurately, and pay attention to detail
• Establish and maintain effective working relationships with patients, employees and the public.
• Knowledge of Anatomy, Physiology, Medical terminology, Insurance Claims, and Insurance Benefits.

Preferred Knowledge, Skills, Abilities and Experience

• DME or orthoses-related medical experience
• Knowledge of medical billing/collection practices
• Basic medical coding and third-party operating procedures and practices
• Biomechanics
• Excellent skills in verbal and written communication and patient care
• Judgment, decision-making, and time-management skills
• Ability to organize multiple projects and assignments at once

Competencies

• Communication Proficiency
• Ethical Conduct
• Organizational Skills
• Time Management
• Thoroughness

Supervisory Responsibility

• This position has no direct supervisory responsibilities but does serve as a coach and mentor for new DMECs, billing specialists, and/or payment posters.

Work Environment

This job operates in a healthcare setting. This role requires regular walking to various locations around the clinic. This role routinely uses standard office equipment such as computers, phones, photocopiers and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 
While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, and stooping. The employee must frequently lift or move items weighing 20 pounds or more, in addition to sometimes lifting items weighing 5 pounds or more overhead. The employee is frequently required to use hands and fingers.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8  a.m. to 5 p.m., or based upon clinic needs. The employee must work 40 hours each week to maintain the company's full-time status.

Travel

Minimum travel is expected for training proposes.

Required Education

• High School Degree or Equivalent

Preferred Education

• A BA or BS degree
• Athletic Trainer
• Certified Orthotic Fitter.

Work Authorization/Security Clearance

Must be eligible to work in the United States.

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SUMMARY OF DUTIES:  Responsible for greeting patients, providing information, scheduling appointments and communicating with departments.

ESSENTIAL DUTIES:

• Schedules, coordinates and reschedules patient’s appointments.
• Greets and registers patients in a prompt, pleasant, and helpful manner.
• Verifies necessary patient demographic and insurance information
• Answers telephone, screens calls, takes messages, and provides information.
• Answers questions regarding patient appointments and testing.
• Collects deductibles and co-pays as required by insurance.
• Oversees waiting area, coordinate patient movement, reports problems or irregularities.
• Attend meetings as required.
• Maintain patient confidentiality.
• Other duties as assigned by manager. 

QUALIFICATIONS:

• High school graduation or GED
• Experience in medical office front desk procedures.
• Knowledge of grammar, spelling, and punctuation to type patient information.
• Skill in operating a computer and copy machine.
• Skill in answering the telephone in a pleasant and helpful manner and using a multi-line telephone system.
• Ability to speak clearly and concisely.
• Ability to read, understand and follow oral and/or written instruction.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to establish and maintain effective working relationships with patients, employees, and the public. 

 

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What we do here changes people’s lives. Highland Clinic is committed to providing a reputable source of quality comprehensive health care to every patient that comes through our doors. That’s where you come in.

Once you join us you’ll feel like you’re right where you belong. We greatly value our employees and their hard work. We reward our team for the patient care they provide with competitive pay and a benefits package that includes 401k matching, options for Medical, Disability, Dental, Vision and Life insurance, and paid time off!

Position Summary: You will function as a member of our clinical team, providing a key supportive role in the delivery of care that is safe, effective, patient centered, timely and efficient.  This position is responsible for researching and resolving outstanding medical claims and documenting their progress throughout the life of the claims until it can be re-filed.  It involves both customer service and medical billing aspects.

ESSENTIAL FUNCTIONS:

• Research outstanding claim balances using online research via insurance company portals, and telephone calls to organizations regarding claims status.
• Professionally communicate with insurance resources by website, e-mail, telephone, and customer service departments, etc.
• Take initiative to utilize and apply industry knowledge to resolve outstanding claims
• Accurately document progress of each claim throughout cycle
• Reviews and works the claim denial report
• Maintain confidentiality of all patient and clinic information
• Performs other duties as assigned by supervisor

QUALIFICATIONS: 

Basic Microsoft Office skills

High School diploma or equivalent. 

At least one year experience in NextGen working insurance claims (preferred)

Must have in-depth knowledge of Explanation of Benefits (EOBs) with at least 1 year of medical collections, claim denials, CPT, ICD 10 or billing experience. 

Must possess knowledge of insurance carrier billing and reimbursement as well as medical terminology.   

Professional demeanor and attitude with good customer service skills

Strong analytical and problem-solving skills. 

Ability to work independently while understanding the importance of teamwork

Apply for this job

What we do here changes people’s lives. Highland Clinic is committed to providing a reputable source of quality comprehensive health care to every patient that comes through our doors. That’s where you come in.

Once you join us you’ll feel like you’re right where you belong. We greatly value our employees and their hard work. We reward our team for the patient care they provide with competitive pay and a benefits package that includes 401k matching, options for Medical, Disability, Dental, Vision and Life insurance, and paid time off!

Position Summary: You will function as a member of our clinical team, providing a key supportive role in the delivery of care that is safe, effective, patient centered, timely and efficient. 

ESSENTIAL FUNCTIONS:

1. Obtain patient ocular and medical history
2. Perform and record visual acuity, color vision, eye pressure, refractions
3. Instill eye drops and any other medication as prescribed by the physician
4. Inform patients of the purpose of all tests performed and explain how to perform the tests including OCT, topography, visual field, fundus photography, pachymetry, and Lenstar
5. Schedule surgeries, lab work, MRI, CT scans, and appointments
6. Prepare for and assist with minor procedures as directed by the physician
7. Answer patient questions during visits and via phone calls, providing advice and resolving problems in consultation with the doctor
8. Document accurately and promptly in the EMR while screening or scribing for the doctor
9. Use and maintain equipment and supplies appropriately
10. Maintain patient and clinic confidentiality and comply will all policies and procedures of Highland Clinic
11. Any other duties as instructed by office manager or doctor

REQUIREMENTS:

1. High school diploma or GED required
2. Proficient in computers and relevant software applications
3. Ability to establish and maintain effective relationships with patients, physicians, and staff
4. Ability to use communication and listening skills in person and during telephone calls
5. No experience in optical/optometry/ophthalmology office required.  Customer service experience preferred.

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Job Summary: Perform basic patient care and ophthalmic testing procedures as directed by an Ophthalmologist.

Essential Functions:

1. Obtains patient history and charts procedures for medical records.

2. Performs and records visual acuities, color vision, stereopsis test, IOP-NCT, auto refractometer readings, Snelling chart, Pachymetry, topography, visual fields, Fundus photography/angiograms, IOL Master/A-Scan/B-Scan, Lensometer.

3. Schedules surgeries, pre-ops, MRIs, CTs, Lab and appointments.

4. Orders new/replacement lenses as needed.

5. Instructs patients about contact lenses including how to handle, clean, insert and remove.

6. Handles patient questions during visits and via phone, providing advice and resolving problems in consultation with ophthalmologist.

7. Uses and maintains equipment and supplies appropriately.

8. Maintains patient and clinic confidentiality.

9. Performs other duties as assigned by supervisor.

Qualifications:

High school diploma; some college preferred

Two years’ experience in ophthalmology office

Knowledge of optometric and contact lens technology

Ability to establish/maintain effective relationships with patients, parents, physicians and staff

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GENERAL SUMMARY OF DUTIES:

Diagnoses, manages and treats conditions and diseases of the human eye and visual system. Examines eyes and visual system, diagnoses problems or impairments, prescribes corrective lenses, and provides treatment. May prescribe therapeutic drugs to treat specific eye conditions.

ESSENTIAL FUNCTIONS: 

• Conducts eye exams using optometric equipment and general diagnostic interpretation
• Diagnoses and treat ocular diseases
• Prescribes medication to treat eye diseases, removes foreign bodies from the eye, and develops appropriate treatment plans
• Prescribes, fit and adjust eyeglasses, contact lenses and other vision aids
• Recommends appropriate patient follow-up and care options
• Answers questions and provide advice to patients regarding vision and optical issues
• Refers patients to specialists and to relevant healthcare professionals for coordinated patient care
• Follows established departmental policies, procedures and objectives, as well as safety, environmental and/or infection control standards
• Performs miscellaneous job-related duties as assigned

QUALIFICATIONS:

• Doctor of Optometry (OD) degree from an accredited optometry program
• Active state optometry license and valid CPR certificate
• Knowledge of legal and ethical standards for the delivery of medical care.
• Ability to maintain quality, safety, and/or infection control standards.
• Knowledge of relevant drugs and non-pharmaceutical patient care aids and ability to prescribe dosages and instruct patients in correct usage.
• Ability to develop and present educational programs and/or workshops.
• Knowledge of current principles, methods and procedures for the delivery of medical evaluation, diagnosis and treatment in area of expertise.
• Ability to work both independently and in a team environment.
• Knowledge of related accreditation and certification requirements.
• Ability to observe, assess, and record symptoms, reactions, and progress.
• Effective verbal and written communication skills.
• Two-plus years of optometrist experience preferred

Apply for this job

What we do here changes people’s lives. Highland Clinic is committed to providing a reputable source of quality comprehensive health care to every patient that comes through our doors. That’s where you come in.

Once you join us you’ll feel like you’re right where you belong. We greatly value our employees and their hard work. We reward our team for the patient care they provide with competitive pay and a benefits package that includes 401k matching, options for Medical, Disability, Dental, Vision and Life insurance, and paid time off!

POSITION SUMMARY: You will function as a member of our clinical team, addressing all patient inquires made to Highland Clinic Business Office via phone call or “in-person” visit.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to the following:

• Address patient collection questions, billing questions, complaints, insurance claims, and other patient requests made to the Business Office via phone call or “in-person”. 
• Sort insurance company correspondence and distribute to the appropriate team in the insurance services department. 
• Assist in switchboard /cashier relief. 
• Assist the file clerk as needed (pull documentation requests and organize files to be scanned).

SPECIFIC DUTIES: 

• Research patient inquiries regarding billing, insurance claim denial or refund requests. 
• Routinely work patient accounts and make corrections as necessary. 
• Refile insurance claims and call insurance companies to check status on outstanding claims. 
• Sort and distribute insurance company correspondence. 
• Become a liaison between patient and doctor. 
• Resolve any billing issues the patient may have and deter any concerns they express.
• Provide relief for the switchboard/cashier as needed for lunches, breaks, etc.  (multi-line phones) Accept payments on patient accounts.
• Order supplies, handle attorney requests & business office mail, and take the office deposits.

QUALIFICATION REQUIREMENTS: 

• High School diploma or equivalent. 

• At least one year experience in medical billing. 
• Must able to perform each essential duty satisfactorily. 
• General accounting knowledge and skills. 
• Strong communication skills, oral and written. 
• Able to perform in a Customer Service based environment. 
• Able to communicate effectively with patients, insurance carriers, doctors and business office personnel. 
• Experience with windows based software.

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Essential Functions

• Performs all OB/GYN Ultrasounds according to ACOG guidelines.
• Selects the appropriate scan images to be recorded on film.
• Obtains essential information from patients, medical records and previous   scans for clinical correlation.
• Performs Ultrasound imaging for fetal diagnosis and anomaly detection for patients with high risk indications.
• Performs ultrasound guidance for amniocentesis, chorionic villus sampling, percutaneous umbilical cord sampling, special invasive procedures and gynecological sonography including gynecological Doppler.
• Reviews chart for orders prior to clinic visit and follows physician's orders.
• Assists the physician with procedures as directed.
• Collects necessary vital signs and records on patient's medical record.
• Assists with inventory, ordering and distribution of supplies and pharmaceuticals excluding controlled substances.
• Maintains patient and clinic confidentiality following HIPPA guidelines.

Requirements

• Two years’ experience in a healthcare setting as Ultrasound Tech.
• Knowledge of ultrasound exam policies, protocols.
• Knowledge of operating PC and accessing applicable programs.
• Skill in production of ultrasounds meeting physician expectations.
• Skill in obtaining information via computer.

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