All Positions

Position Summary: You will function as a member of our clinical team, providing a key supportive role in the delivery of care that is safe, effective, patient centered, timely and efficient.

Overview of Responsibilities and Essential Functions:

• Obtain patient history and charts for medical records.
• Schedule surgeries, pre-ops, MRIs, CTs, Labs and appointments.
• Handle patient questions during visits and via phone, providing assistance and resolving problems in consultation with physicians.
• Use and maintain equipment and supplies appropriately.
• Maintain clinic and patient confidentiality.
• Other duties as assigned by manager.

Requirements:

• Minimum two years of experience in a medical office (preferred).
• Knowledge of medical technology and techniques, including knowing how to conduct medical tests.
• Knowledge of proper spelling for medical terms and medications.
• Proper understanding of educational techniques in the instruction of our patients.

Ability to establish and maintain effective relationships with patients, physicians and staff.

• Proficiency in proper communication and listening skills and effective telephone etiquette.

Apply for this job

Position Summary: You will function as a member of our clinical team, providing a key supportive role in the delivery of care that is safe, effective, patient centered, timely and efficient.

Overview of Responsibilities and Essential Functions:

• Obtain patient history and charts for medical records.
• Schedule surgeries, pre-ops, MRIs, CTs, Labs and appointments.
• Handle patient questions during visits and via phone, providing assistance and resolving problems in consultation with physicians.
• Use and maintain equipment and supplies appropriately.
• Maintain clinic and patient confidentiality.
• Other duties as assigned by manager.

Requirements:

• Minimum two years of experience in a medical office (preferred).
• Knowledge of medical technology and techniques, including knowing how to conduct medical tests.
• Knowledge of proper spelling for medical terms and medications.
• Proper understanding of educational techniques in the instruction of our patients.

Ability to establish and maintain effective relationships with patients, physicians and staff.

• Proficiency in proper communication and listening skills and effective telephone etiquette.

Apply for this job

JOB SUMMARY:  This position produces digital copies of documents for retention purposes. The scanned copies of the documents have to be legible so the scanner has to check the quality throughout the process making any adjustments necessary for clean scans. Depending on the position, the scanner might also be responsible for organizing scanned documents on various local, network and cloud storage devices.

ESSENTIAL FUNCTIONS:

• Feed documents into scanner to scan
• Ensure documents scanned are legible and turned in the right direction for viewing
• Make any adjustments to documents or scanner as needed
• Maintain confidentiality of all patient and clinic information
• Performs other duties as assigned by supervisor

QUALIFICATIONS: 

• High school diploma or equivalent
• Attention to detail
• Good verbal and written communication skills
• Good organizational skills
• Good Word Processing skills

Apply for this job

SUMMARY OF DUTIES:  Responsible for greeting patients, providing information, scheduling appointments and communicating with departments.

ESSENTIAL DUTIES:

• Schedules, coordinates and reschedules patient’s appointments.
• Greets and registers patients in a prompt, pleasant, and helpful manner.
• Verifies necessary patient demographic and insurance information
• Answers telephone, screens calls, takes messages, and provides information.
• Answers questions regarding patient appointments and testing.
• Collects deductibles and co-pays as required by insurance.
• Oversees waiting area, coordinate patient movement, reports problems or irregularities.
• Attend meetings as required.
• Maintain patient confidentiality.
• Other duties as assigned by manager. 

QUALIFICATIONS:

• High school graduation or GED
• Experience in medical office front desk procedures.
• Knowledge of grammar, spelling, and punctuation to type patient information.
• Skill in operating a computer and copy machine.
• Skill in answering the telephone in a pleasant and helpful manner and using a multi-line telephone system.
• Ability to speak clearly and concisely.
• Ability to read, understand and follow oral and/or written instruction.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to establish and maintain effective working relationships with patients, employees, and the public. 

 

Apply for this job

GENERAL SUMMARY OF DUTIES: Performs cleaning duties to keep the clinic clean and sanitized. 

ESSENTIAL FUNCTIONS:

• Sweep and mop the facilities.
• Dust and vacuum each clinic/office.
• Clean the restrooms; refill toilet paper rolls and hand soap.

• Empty trash from each clinic/office and deposit in clinic’s dumpster.
• Keep windows and public waiting areas clean.
• Notify maintenance if lights are out.
• Wash and sanitize certain medical instruments.
• Maintains confidentially of all clinic and patient information.
• Other duties as assigned by the supervisor.

REQUIREMENTS:

Ability to use cleaning equipment

Must understand proper sanitation practices.

Ability to maintain effective working relationships.

Ability to communicate clearly.

Apply for this job

What we do here changes people’s lives. Highland Clinic is committed to providing a reputable source of quality comprehensive health care to every patient that comes through our doors. That’s where you come in.

Once you join us you’ll feel like you’re right where you belong. We greatly value our employees and their hard work. We reward our team for the patient care they provide with competitive pay and a benefits package that includes 401k matching, options for Medical, Disability, Dental, Vision and Life insurance, and paid time off!

Position Summary: You will function as a member of our clinical team, providing a key supportive role in the delivery of care that is safe, effective, patient centered, timely and efficient.  This position is responsible for researching and resolving outstanding medical claims and documenting their progress throughout the life of the claims until it can be re-filed.  It involves both customer service and medical billing aspects.

ESSENTIAL FUNCTIONS:

• Research outstanding claim balances using online research via insurance company portals, and telephone calls to organizations regarding claims status.
• Professionally communicate with insurance resources by website, e-mail, telephone, and customer service departments, etc.
• Take initiative to utilize and apply industry knowledge to resolve outstanding claims
• Accurately document progress of each claim throughout cycle
• Reviews and works the claim denial report
• Maintain confidentiality of all patient and clinic information
• Performs other duties as assigned by supervisor

QUALIFICATIONS: 

Basic Microsoft Office skills

High School diploma or equivalent. 

At least one year experience in NextGen working insurance claims (preferred)

Must have in-depth knowledge of Explanation of Benefits (EOBs) with at least 1 year of medical collections, claim denials, CPT, ICD 10 or billing experience. 

Must possess knowledge of insurance carrier billing and reimbursement as well as medical terminology.   

Professional demeanor and attitude with good customer service skills

Strong analytical and problem-solving skills. 

Ability to work independently while understanding the importance of teamwork

Apply for this job

What we do here changes people’s lives. Highland Clinic is committed to providing a reputable source of quality comprehensive health care to every patient that comes through our doors. That’s where you come in.

Once you join us you’ll feel like you’re right where you belong. We greatly value our employees and their hard work. We reward our team for the patient care they provide with competitive pay and a benefits package that includes 401k matching, options for Medical, Disability, Dental, Vision and Life insurance, and paid time off!

Position Summary: You will function as a member of our clinical team, providing a key supportive role in the delivery of care that is safe, effective, patient centered, timely and efficient. 

ESSENTIAL FUNCTIONS:

1. Obtain patient ocular and medical history
2. Perform and record visual acuity, color vision, eye pressure, refractions
3. Instill eye drops and any other medication as prescribed by the physician
4. Inform patients of the purpose of all tests performed and explain how to perform the tests including OCT, topography, visual field, fundus photography, pachymetry, and Lenstar
5. Schedule surgeries, lab work, MRI, CT scans, and appointments
6. Prepare for and assist with minor procedures as directed by the physician
7. Answer patient questions during visits and via phone calls, providing advice and resolving problems in consultation with the doctor
8. Document accurately and promptly in the EMR while screening or scribing for the doctor
9. Use and maintain equipment and supplies appropriately
10. Maintain patient and clinic confidentiality and comply will all policies and procedures of Highland Clinic
11. Any other duties as instructed by office manager or doctor

REQUIREMENTS:

1. High school diploma or GED required
2. Proficient in computers and relevant software applications
3. Ability to establish and maintain effective relationships with patients, physicians, and staff
4. Ability to use communication and listening skills in person and during telephone calls
5. No experience in optical/optometry/ophthalmology office required.  Customer service experience preferred.

Apply for this job

GENERAL SUMMARY OF DUTIES:

Diagnoses, manages and treats conditions and diseases of the human eye and visual system. Examines eyes and visual system, diagnoses problems or impairments, prescribes corrective lenses, and provides treatment. May prescribe therapeutic drugs to treat specific eye conditions.

ESSENTIAL FUNCTIONS: 

• Conducts eye exams using optometric equipment and general diagnostic interpretation
• Diagnoses and treat ocular diseases
• Prescribes medication to treat eye diseases, removes foreign bodies from the eye, and develops appropriate treatment plans
• Prescribes, fit and adjust eyeglasses, contact lenses and other vision aids
• Recommends appropriate patient follow-up and care options
• Answers questions and provide advice to patients regarding vision and optical issues
• Refers patients to specialists and to relevant healthcare professionals for coordinated patient care
• Follows established departmental policies, procedures and objectives, as well as safety, environmental and/or infection control standards
• Performs miscellaneous job-related duties as assigned

QUALIFICATIONS:

• Doctor of Optometry (OD) degree from an accredited optometry program
• Active state optometry license and valid CPR certificate
• Knowledge of legal and ethical standards for the delivery of medical care.
• Ability to maintain quality, safety, and/or infection control standards.
• Knowledge of relevant drugs and non-pharmaceutical patient care aids and ability to prescribe dosages and instruct patients in correct usage.
• Ability to develop and present educational programs and/or workshops.
• Knowledge of current principles, methods and procedures for the delivery of medical evaluation, diagnosis and treatment in area of expertise.
• Ability to work both independently and in a team environment.
• Knowledge of related accreditation and certification requirements.
• Ability to observe, assess, and record symptoms, reactions, and progress.
• Effective verbal and written communication skills.
• Two-plus years of optometrist experience preferred

Apply for this job

What we do here changes people’s lives. Highland Clinic is committed to providing a reputable source of quality comprehensive health care to every patient that comes through our doors. That’s where you come in.

Once you join us you’ll feel like you’re right where you belong. We greatly value our employees and their hard work. We reward our team for the patient care they provide with competitive pay and a benefits package that includes 401k matching, options for Medical, Disability, Dental, Vision and Life insurance, and paid time off!

POSITION SUMMARY: You will function as a member of our clinical team, addressing all patient inquires made to Highland Clinic Business Office via phone call or “in-person” visit.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to the following:

• Address patient collection questions, billing questions, complaints, insurance claims, and other patient requests made to the Business Office via phone call or “in-person”. 
• Sort insurance company correspondence and distribute to the appropriate team in the insurance services department. 
• Assist in switchboard /cashier relief. 
• Assist the file clerk as needed (pull documentation requests and organize files to be scanned).

SPECIFIC DUTIES: 

• Research patient inquiries regarding billing, insurance claim denial or refund requests. 
• Routinely work patient accounts and make corrections as necessary. 
• Refile insurance claims and call insurance companies to check status on outstanding claims. 
• Sort and distribute insurance company correspondence. 
• Become a liaison between patient and doctor. 
• Resolve any billing issues the patient may have and deter any concerns they express.
• Provide relief for the switchboard/cashier as needed for lunches, breaks, etc.  (multi-line phones) Accept payments on patient accounts.
• Order supplies, handle attorney requests & business office mail, and take the office deposits.

QUALIFICATION REQUIREMENTS: 

• High School diploma or equivalent. 

• At least one year experience in medical billing. 
• Must able to perform each essential duty satisfactorily. 
• General accounting knowledge and skills. 
• Strong communication skills, oral and written. 
• Able to perform in a Customer Service based environment. 
• Able to communicate effectively with patients, insurance carriers, doctors and business office personnel. 
• Experience with windows based software.

Apply for this job

GENERAL SUMMARY OF DUTIES:

Quality Improvement is a systematic, formal approach to the analyzing, developing, and implementing strategies to improve the quality and efficiency of patient safety and clinical outcomes.  The Quality Improvement Coordinator is responsible for the implementation, maintenance and evaluation of documentation of the quality improvement programs.

SUPERVISION RECEIVED: Director of Nursing 

SUPERVISION EXERCISED:  None

ESSENTIAL FUNCTIONS: 

• Collect baseline data to determine and prioritize potential areas for quality improvement (QI) by examining the patient population to identify barriers to care, frequently diagnosed chronic conditions, transitional care management or groups of high-risk patients. 
• Track performance metrics, report findings to providers/leadership, and develop action plans based on quality data.
• Report physician data to quality improvement incentive programs.
• Monitor the clinical documentation for completeness and accuracy, utilizing this information to identify opportunities for improvement. Analysis of gaps in patient care and appropriateness of follow up care determined by matrix standards.
• Works closely with providers instructing staff in the concepts of Quality Improvement, collections procedures, analysis, methods and systems.

KNOWLEDGE: 

• A minimum of two years of health care experience required with a nursing background preferred.
• Knowledge in medical terminology.
• Knowledge in quality improvement, utilization review and risk management.
• Knowledge of HEDIS and Performance Measurements.
• Familiar with ICD-10 and CPT Coding.

SKILLS/ABILITIES:

• Sufficient verbal and written communication skills to perform the tasks required.
• Experienced computer skills with EMR, word processing, spreadsheets, and data base.
• Work collaboratively with all departments.
• Evaluate reports and communicate effectively to providers. 
• Strong attention to detail and process improvements.

PHYSICAL/MENTAL DEMANDS:

Requires sitting and standing in normal office environment; walking to clinic areas.  Demonstrate problem solving skills.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Apply for this job