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  • Patient Accounts Representative

    What we do here changes people’s lives. Highland Clinic is committed to providing a reputable source of quality comprehensive health care to every patient that comes through our doors. That’s where you come in.

    Once you join us you’ll feel like you’re right where you belong. We greatly value our employees and their hard work. We reward our team for the patient care they provide with competitive pay and a benefits package that includes 401k matching, options for Medical, Disability, Dental, Vision and Life insurance, and paid time off!

    POSITION SUMMARY: You will function as a member of our clinical team, addressing all patient inquires made to Highland Clinic Business Office via phone call or “in-person” visit.

    ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to the following:

    • Address patient collection questions, billing questions, complaints, insurance claims, and other patient requests made to the Business Office via phone call or “in-person”. 
    • Sort insurance company correspondence and distribute to the appropriate team in the insurance services department. 
    • Assist in switchboard /cashier relief. 
    • Assist the file clerk as needed (pull documentation requests and organize files to be scanned).

    SPECIFIC DUTIES: 

    • Research patient inquiries regarding billing, insurance claim denial or refund requests. 
    • Routinely work patient accounts and make corrections as necessary. 
    • Refile insurance claims and call insurance companies to check status on outstanding claims. 
    • Sort and distribute insurance company correspondence. 
    • Become a liaison between patient and doctor. 
    • Resolve any billing issues the patient may have and deter any concerns they express.
    • Provide relief for the switchboard/cashier as needed for lunches, breaks, etc.  (multi-line phones) Accept payments on patient accounts.
    • Order supplies, handle attorney requests & business office mail, and take the office deposits.

    QUALIFICATION REQUIREMENTS: 

    • High School diploma or equivalent. 
    • At least one year experience in medical billing. 
    • Must able to perform each essential duty satisfactorily. 
    • General accounting knowledge and skills. 
    • Strong communication skills, oral and written. 
    • Able to perform in a Customer Service based environment. 
    • Able to communicate effectively with patients, insurance carriers, doctors and business office personnel. 
    • Experience with windows based software.


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